We stand by our work, and work hard to provide you with strong, beautiful and unique pieces. Color of item(s) may vary slightly from monitor to monitor. Objects may appear larger than normal when photographed. Close-up images and detailed descriptions are provided so you know exactly what you are purchasing.  Sale items are not returnable.  Please ask any questions PRIOR to purchase.

Refunds will be given on a case by case basis. Should you wish to return your item(s) we ask that you follow these steps:

ORDER CANCELLATION

Because we hand craft items to order and begin the creative process shortly after you place your order, cancellations are subject to a restocking fee. If you change your mind after you've placed an order and wish to cancel, your refund will be subject to a 10% restocking fee. To cancel, please contact us ASAP at SimplyDivineCr@aol.com with your cancel request.  If we have already shipped, you will need to treat this as a return (see above).

COMMISSIONED, PERSONALIZED and CUSTOM ORDERS

Because of the nature of COMMISSIONED, PERSONALIZED and CUSTOM orders which are made to your specifications they are considered "FINAL" and cannot be returned or exchanged for any reason. If we have made an error in the personalization or customization, we will be happy to exchange it free of charge.

ITEMS DAMAGED IN TRANSIT
Simply Divine Creations inspects every order prior to shipping and will do our best to protect your items during shipping. If your order has been damaged you must contact us via e-mail at SimplyDivineCr@aol.com within 24 hours of delivery with photos of the damage so that a claim can be processed. Please keep the original packaging and damaged merchandise for inspection; otherwise no claim, replacement or merchandise credit can be honored. Again, we ask that you do not return the item(s) until we have responded to your request. If the original packaging shows obvious damage, refuse delivery and contact us immediately at SimplyDivineCr@aol.com. Simply Divine Creations will not be responsible for any loss or damage due to the postal service negligence.